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PostPosted: Thu Feb 15, 2018 3:07 pm 
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Joined: Fri Mar 06, 2009 10:22 am
Posts: 140
Location: Bethel, CT
GREAT VENDOR- ProSource Glass international in Andover MA. I ordered a wind screen for my Triumph TR3, very reasonable cost. Richard told me it was the last one in stock.
They shipped immediately UPS and I had it within 2 days...Well when it arrived the box had been damaged, even though the markings on the box clearly indicated how to handle.
Sure enough one corner was broken, layers and layers of bubble wrap and packing material and UPS still managed to damage it.
I emailed photos to Richard at Pro Source who promptly replied, they ship all over the country and never have a problem. He offered me several options on how he could remedy the problem.
Did I mention it was the only one he had in stock, a new shipment wouldn't be in for several weeks, he offered me an upgraded windshield at an additional minimal cost that he could ship in a few days. He also offered other options, a full refund and even offered delivering it himself on one of his monthly trips to CT.
The second wind screen arrived safe and sound...whew!
That every one is CUSTOMER SERVICE!!

Contact info:
ProSource Glass international
Toll Free 877-345-2800 US & Canada
978-975-5400
978-790-4657 Cell
http://www.prosourceglassintl.com

Colin
the older one


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PostPosted: Thu Feb 15, 2018 11:53 pm 
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Joined: Wed Apr 09, 2008 5:53 pm
Posts: 12728
Location: CT
:thumbs_up: :wink:
Recorded for future reference.

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